Create GenericEmailUtility.js

Author: sanjaykumar3sn

Client-Side Components/UI Actions/Email Watermark Utility/GenericEmailUtility.js

@@ -0,0 +1,80 @@
+var GenericEmailUtility = Class.create();
+GenericEmailUtility.prototype = {
+    initialize: function() {},
+  
+     // Generate an Outlook (mailto) link with watermark tracking
+    get_Outlook_link: function() {
+        try {
+            const email_payload = JSON.stringify({
+                "REQUESTOR_ID": "",
+                "TITLE": "",
+                "BODY": "",
+                "REQUEST_ID": "",
+                "TABLE_ID": ""
+            });
+
+            var mailtoLink = false;
+            const raw_data = this.getParameter("sysparm_email_body") || email_payload;
+
+            if (global.JSUtil.notNil(raw_data)) {
+                var email_data = JSON.parse(raw_data);
+
+                const to = this.getEmail(email_data.REQUESTOR_ID);
+                const cc = gs.getProperty("instanceEmailAddress"); // instance default CC
+                const subject = email_data.TITLE || '';
+                const body = email_data.BODY || '';
+
+                const watermark = this.getWatermark(email_data.REQUEST_ID, email_data.TABLE_ID);
+
+                // Construct mailto link
+                mailtoLink = 'mailto:' + to + '?cc=' + cc;
+
+                if (subject)
+                    mailtoLink += '&subject=' + encodeURIComponent(subject);
+
+                if (body)
+                    mailtoLink += '&body=' + encodeURIComponent(body);
+
+                if (watermark)
+                    mailtoLink += encodeURIComponent("\n\nRef: " + watermark);
+            }
+
+            return mailtoLink;
+
+        } catch (ex) {
+            gs.error("Error in get_Outlook_link(): " + ex.message);
+            return false;
+        }
+    },
+
+     // Fetch watermark ID (creates one if missing)
+    getWatermark: function(record_id, table_name) {
+        var wm = new GlideRecord('sys_watermark');
+        wm.addQuery('source_id', record_id);
+        wm.orderByDesc('sys_created_on');
+        wm.query();
+
+        if (wm.next()) {
+            return wm.getValue('number');
+        }
+
+        wm.initialize();
+        wm.source_id = record_id;
+        wm.source_table = table_name;
+        wm.insert();
+
+        return wm.getValue('number');
+    },
+
+     // Retrieve user’s email address
+    getEmail: function(user_id) {
+        if (global.JSUtil.notNil(user_id)) {
+            var user = new GlideRecordSecure('sys_user');
+            if (user.get(user_id))
+                return user.email.toString();
+        }
+        return '';
+    },
+
+    type: 'GenericEmailUtility'
+};