Add KB Article Link Dynamic Email Script to Notification (#2647)

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Author: Suri123789

Specialized Areas/Notifications/Add KB Article Link Dynamic Email Script to Notification/readme.md

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+📘 README — KB Article Link Email Script for Notification
+✅ Overview
+
+This script is used in a ServiceNow notification triggered from the kb_knowledge table.
+It dynamically retrieves the instance URL and constructs a clickable Knowledge Article link in the email body.
+
+🧩 Script Functionality
+✔ What It Does
+
+Builds a direct URL pointing to the KB article
+Displays the KB Number as a clickable hyperlink
+Opens the article in a new browser tab
+Improves Knowledge Manager review workflow
+
+🔧 Script Used
+// This script assumes it is used in a notification triggered by the kb_knowledge table. 
+//use this line to get KB Number ${mail_script:get_kbarticle_link}
+(function executeEmailScript(current, template) {
+    // Construct the URL to the KB article
+
+    var instanceURL = gs.getProperty('glide.servlet.uri'); // Get the instance URL
+    var kbLink = instanceURL + "kb_view.do?sysparm_article=" + current.number; // Adjust based on your URL structure
+
+    // Output the link in HTML format
+    template.print('<a href="' + kbLink + '" target="_blank">' + current.number + '</a>');
+})(current, template);
+
+📝 Notification Configuration
+Setting	Details
+Table	Knowledge [kb_knowledge]
+Condition	Example: State changes to Pending Approval
+Email Script Used	${mail_script:get_kbarticle_link}
+Audience	Knowledge Managers / Approvers
+📥 Input
+Input Source	Description
+current.number	KB Article Number (e.g. KB0012345)
+System Property	glide.servlet.uri — full instance URL
+Notification Payload	Uses script reference in message body
+
+Example Input Values:
+
+Instance URL: https://company.service-now.com/
+KB Number: KB1029384
+
+⚙️ Process Flow
+
+1️⃣ Notification triggered on kb_knowledge
+2️⃣ Script collects instance URL
+3️⃣ Script forms hyperlink using KB Number
+4️⃣ Link injected into template via template.print
+5️⃣ Email delivered to recipients
+
+✅ Output / Result
+
+📌 Email will show a clickable KB Number link:
+➡ Example Link Generated:
+https://company.service-now.com/kb_view.do?sysparm_article=KB1029384
+
+
+📌 In Email (HTML):
+KB1029384 → Click → Opens article in new browser tab
+
+📬 Final Email Result Includes:
+KB Article Number (hyperlinked)
+Article details (added in notification body)
+Approve & Reject action buttons (if included)
+Cleaner and faster approval workflow
+
+🖼️ Visual Result (Explained from Shared Image)
+
+<img width="733" height="446" alt="image" src="https://github.com/user-attachments/assets/675b3d9b-f121-4c79-8253-bcb964ae05b3" />
+
+
+The screenshot you shared displays:
+✅ KB Article Number hyperlink
+✅ Metadata such as short description & requested by
+✅ Buttons for Article Approval / Rejection
+✅ HTML formatted clean layout for readability

Specialized Areas/Notifications/Add KB Article Link Dynamic Email Script to Notification/script.js

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+//Add KB Article Link Dynamic Email Script to Notification
+// This script assumes it is used in a notification triggered by the kb_knowledge table. 
+//use this line to get KB Number ${mail_script:get_kbarticle_link}
+//NOTE THE NAME OF THIS SCRIPT IS "get_kbarticle_link"IN EMAIL SCRIPTS TABLE _ "sys_script_email"
+
+
+(function executeEmailScript(current, template) {
+    // Construct the URL to the KB article
+
+    var instanceURL = gs.getProperty('glide.servlet.uri'); // Get the instance URL
+    var kbLink = instanceURL + "kb_view.do?sysparm_article=" + current.number; // Adjust based on your URL structure
+
+    // Output the link in HTML format
+    template.print('<a href="' + kbLink + '" target="_blank">' + current.number + '</a>');
+})(current, template);