Create auto_assign_category.js

Add auto-assign incident by category script

Author: varshh-ds

auto_assign_category.js

@@ -0,0 +1,17 @@
+// Auto-assign incident to groups based on category
+(function execute(inputs, outputs) {
+    var inc = new GlideRecord('incident');
+    if (inc.get(inputs.incident_sys_id)) {
+        switch(inc.category) {
+            case 'Network':
+                inc.assignment_group = 'Network Support';
+                break;
+            case 'Software':
+                inc.assignment_group = 'Software Support';
+                break;
+            default:
+                inc.assignment_group = 'Helpdesk';
+        }
+        inc.update();
+    }
+})(inputs, outputs);