README.md

Author: NavyasreeBolleboyana

Server-Side Components/Business Rules/EmailAlert/README.md

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+**Overview**
+This implementation demonstrates how to display the Caller’s email address in an alert whenever an Incident form is loaded in ServiceNow.
+It uses a Business Rule to fetch the email and a Client Script to display it on the form.
+
+Components:
+Business Rule: Fetches the Caller’s email and stores it in a temporary variable (g_scratchpad) to be used on the client side.
+Client Script (onLoad): Reads the email from g_scratchpad and displays it in an alert when the form is loaded.
+
+Usage:
+Apply the Business Rule to the Incident tabl and add the Client Script (onLoad) to the same table.
+When an existing Incident record is opened, the Caller’s email will appear in a pop-up alert.
+
+Result
+Existing Incident records show an alert with the Caller’s email address.
+New records do not trigger the alert.