Create Readme.md

Auto assign unassigned incidents

Author: keshava-palisetti

Server-Side Components/Scheduled Jobs/Auto-Assign Unassigned Incidents Older Than 30 Minutes/Readme.md

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+This scheduled job automatically assigns unassigned incidents in ServiceNow to a random active user from the incident’s assignment group, but only if the incident is at least 30 minutes old.
+It ensures timely triaging of new incidents and avoids backlog accumulation caused by unassigned tickets.
+
+How It Works
+
+Identify Eligible Incidents
+  Fetch all incidents from the incident table whereassigned_to is empty (unassigned) and assignment_group is not empty
+  
+Find Active Group Members
+  For each incident, look up the related group (sys_user_grmember table).Join with the sys_user table. This allows filtering users based on their active status.
+
+Random Assignment
+  From the list of active members, pick a random user. Assign that user to the incident’s Assigned To field
+
+Update & Log
+  Update the incident record in the database. Log success or skip messages to the system log