Create CI Deduplication Tasks Generation.js

This script finds duplicate hardware CIs by their serial number and creates remediation tasks.

Author: JonSandoval

Specialized Areas/CMDB/CMDB CI Deduplication Task Generator/CI Deduplication Tasks Generation.js

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+/**
+ * This script re-checks all duplicate hardware CIs by serial number and creates
+ * a de-duplication task for any group that does not already have an open task.
+ * It leverages the global.CMDBDuplicateTaskUtils Script Include.
+ */
+
+(function() {
+    
+	var ciTable = 'cmdb_ci_hardware'; //Change to any CI table of your choosing
+
+	var groupsFound = 0;
+    var tasksCreated = 0;
+    var groupsSkipped = 0;
+	
+    
+    var taskUtil = new global.CMDBDuplicateTaskUtils();
+
+    // Find all serial numbers that have duplicates using GlideAggregate.
+    var ga = new GlideAggregate(ciTable);
+    ga.addNotNullQuery('serial_number');
+    ga.addQuery('serial_number', '!=', '');
+    ga.addAggregate('COUNT', 'serial_number');
+    ga.groupBy('serial_number');
+    ga.addHaving('COUNT', '>', 1);
+    ga.query();
+
+    gs.info('Starting check for duplicate CIs by serial number...');
+
+    while (ga.next()) {
+        groupsFound++;
+        var serialNumber = ga.getValue('serial_number');
+        var sysIdArray = [];
+        var taskExists = false;
+
+        // For each duplicate serial number, get all associated CI sys_ids.
+        var ciGr = new GlideRecord('cmdb_ci_hardware');
+        ciGr.addQuery('serial_number', serialNumber);
+        ciGr.query();
+        while (ciGr.next()) {
+            sysIdArray.push(ciGr.getUniqueValue());
+        }
+
+        // Check if ANY of the CIs in the group are already in an open task.
+        for (var i = 0; i < sysIdArray.length; i++) {
+            if (!taskUtil.hasNoOpenDuplicateTasks(sysIdArray[i])) {
+                taskExists = true;
+                break; // Found an open task, no need to check the others.
+            }
+        }
+
+        // If no open task exists for this group, create one.
+        if (taskExists) {
+            groupsSkipped++;
+            gs.info('--> Skipping Serial Number "' + serialNumber + '". It is already part of an open task.');
+        } else {
+            var sysIdString = sysIdArray.join(',');
+            var newTaskId = taskUtil.createDuplicateTask(sysIdString);
+            if (newTaskId) {
+                tasksCreated++;
+                gs.info('==> Successfully created task ' + newTaskId + ' for Serial Number "' + serialNumber + '".');
+            } else {
+                gs.error('==> FAILED to create task for Serial Number "' + serialNumber + '".');
+            }
+        }
+    }
+
+    // --- Final Summary ---
+    gs.info('--- Re-check Complete ---');
+    gs.info('Total Duplicate Groups Found: ' + groupsFound);
+    gs.info('New Remediation Tasks Created: ' + tasksCreated);
+    gs.info('Groups Skipped (Already in an open task): ' + groupsSkipped);
+    gs.info('--------------------------');
+
+})();