You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Schedule Entry - Name: Thanksgiving Day, Type: Exclude, Show as: Busy, When: 26-11-2025, To: 27-11-2025
12
12
Schedule Entry - Name: Diwali, Type: Exclude, Show as: Busy, When: 19-10-2025, To: 20-10-2025
13
13
14
-
Goal: To Calculate Due-Date based on Priority with some conditions.
14
+
**Goal:** To Calculate Due-Date based on Priority with some conditions.
15
15
16
-
Walk through of code: So in this use case the UI Action is been used and then Script Include for server calculate is used.So the main to calculate the due-date by the user trigger.
16
+
**Walk through of code:** So in this use case the UI Action is been used and then Script Include for server calculate is used.So the main to calculate the due-date by the user trigger.
17
17
18
18
UI Action- So this button will check the priority and check the due date field is empty or not if not then will fetch the value of "Priority" and "Created date" and pass the data to the Script Include for calculation once it gets the response will populate the value to the due_date field in the incident table and then update it.
19
19
@@ -23,10 +23,10 @@ Schedule & Schedule Entry- It is used for the P3 and P4 Priority which is mentio
23
23
24
24
These are the use case which the above functionality works,
25
25
26
-
1-> P1 - add 4hrs to the Created date
27
-
2-> P2 - add 4hrs to the Created date but if it's exceed the working hrs of of 5 PM the add to the next day or if the is before the working hours of 8 AM set 5 PM to the same Created date.
28
-
3-> P3 or P4 - Kind of low priority so add the due date to the next day but it should exclude the holidays and the weekend's and the populate the next business working day.
29
-
4-> P5 - User manually will populate the due date based on the process.
26
+
**1-> P1** - add 4hrs to the Created date
27
+
**2-> P2 **- add 4hrs to the Created date but if it's exceed the working hrs of of 5 PM the add to the next day or if the is before the working hours of 8 AM set 5 PM to the same Created date.
28
+
**3-> P3 or P4** - Kind of low priority so add the due date to the next day but it should exclude the holidays and the weekend's and the populate the next business working day.
29
+
**4-> P5 **- User manually will populate the due date based on the process.
0 commit comments