Create clientScript.js

Author: zakir8992

Client-Side Components/Client Scripts/Display Incident Count of Assigned-To User When Field Changes/clientScript.js

@@ -0,0 +1,31 @@
+function onChange(control, oldValue, newValue, isLoading, isTemplate) {
+    if (isLoading || newValue === '') return;
+
+    // Clear any previous messages
+    g_form.clearMessages();
+
+    // Create GlideAjax object to call the Script Include
+    var ga = new GlideAjax('IncidentAssignmentCheck');
+    ga.addParam('sysparm_name', 'getIncidentCount');
+    ga.addParam('sysparm_user', newValue);
+
+    
+    ga.getXMLAnswer(function(response) {
+        var count = parseInt(response, 10);
+
+        
+        if (isNaN(count)) {
+            g_form.addErrorMessage("Could not retrieve open incident count.");
+            return;
+        }
+
+        var userName = g_form.getDisplayValue('assigned_to');
+        var msg = userName + " currently has " + count + " incidents assigned ";
+
+        if (count >= 5) {
+            g_form.addInfoMessage(msg + " Please review workload before assigning more incidents");
+        } else {
+            g_form.addInfoMessage(msg);
+        }
+    });
+}