Create README.md

Author: chetnadev

Server-Side Components/Background Scripts/Update Field Based on Another Table Data/README.md

@@ -0,0 +1,9 @@
+This script Update incidents with the department of their caller
+Loops through every user in the sys_user table.
+For each user, finds all incidents where they are the caller (caller_id matches sys_id of the user).
+For each matching incident: Copies the user's department value, Sets it on the incident's custom field u_department.
+
+Use Case Example:
+
+Let’s say you want each incident record to store the caller’s department, but this info is only on the user profile.
+This script pulls it from the user and updates all related incident records.