README.md

Author: prashantmrshine

Specialized Areas/Record Producer/Update Incident Record from Record Producer/README.md

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-This code_snippet.js script updates Incident Record from Record Producer.
+This code_snippet.js script enables seamless Incident record updates directly from a Record Producer.
+Within the Record Producer, you can define specific record fields and specify which fields should be updated — all within ServiceNow, without any interruptions.
+
+Using this script, end users can easily update an existing Incident’s Short Description or modify an Onboarding Form — without requiring any Service Desk involvement or navigating to the record via Workspace or the Next Experience UI.
+
+This use case became a key highlight in one of our projects, showcasing how automation can enhance user experience and efficiency within ServiceNow.