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13 changes: 12 additions & 1 deletion doc/systems/control-svcs.md
Original file line number Diff line number Diff line change
Expand Up @@ -50,7 +50,18 @@ The logs are located in `/var/log/httpd` which may be useful for troubleshooting

### Gateways unavailable / Beam Logger details not updating

If PVs are visible in R3 then probably the gateway on the control service machine need to be updated.
If there is an issue with the gateway (i.e. Beam status PVs cannot not be found or are showing outdated values)

`ssh isissupport@control-svcs`

`ps -ux -U epics`

Depending on which gateway you are looking for, please look for the following where <GATEWAY> is either gateway_R55, gateway_R80 or gateway_R2.
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Doesn't render properly; <> are special characters in markdown

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`COMMAND: ../support/gateway/master/bin/linux-x86_64/gateway -pvlist /home/epics/EPICS/gateway/gwsite.pvlist -access /home/epics/EPICS/gateway/gwsite.acf -putlog /home/epics/var/logs/<GATEWAY>/putlog.log`

`sudo kill -9 <PID>`


## Further Information

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