From 782af3c2ea9129b7c1f5c159fdbd4fab40657aea Mon Sep 17 00:00:00 2001 From: PoojaB26 Date: Thu, 18 Sep 2025 17:26:06 +0530 Subject: [PATCH 1/2] update pricing FAQs --- docs/accounts-billing/plan-pricing.md | 86 +++++++++++++++++---------- 1 file changed, 56 insertions(+), 30 deletions(-) diff --git a/docs/accounts-billing/plan-pricing.md b/docs/accounts-billing/plan-pricing.md index b9da812e..3753794e 100644 --- a/docs/accounts-billing/plan-pricing.md +++ b/docs/accounts-billing/plan-pricing.md @@ -62,7 +62,7 @@ When does the new pricing take effect for me?

- For new users, the pricing and packaging will apply immediately on August 18, 2025. After this date, no legacy plans (Standard, Pro, Teams) can be purchased or updated. -- For existing Free, Standard, Pro, and Teams plan users, billing and feature access will remain unchanged during a **30-day transition period** where you will have the ability to elect into a new plan. On September 17, 2025, your account will be moved to one of the new plans if no action is taken. +- For existing Free, Standard, Pro, and Teams plan users, billing and feature access will remain unchanged during a **30-day transition period** where you will have the ability to select into a new plan. On September 18, 2025, your account will be moved to one of the new plans if no action is taken. - **Important exception:** If you're currently on a Teams plan, you will no longer be able to use your team features on personal projects starting August 18, 2025. To maintain existing Teams plan feature access on those projects, you must either: - Move your personal projects into your Team, or - Convert your current Teams plan to a new Growth or Business plan and purchase a separate Basic plan for your personal work. @@ -99,12 +99,12 @@ Now our plans are evolving to reflect that growth. We’ve introduced new featur How do the new plans differ from the current plans?

-The new plans introduce pricing by team size and more structured feature access to support different types of users and teams as they grow. +The new plans introduce pricing by team size, differentiation between team and personal projects, and more structured feature access to support different types of users and teams as they grow.

Key changes include:

@@ -148,7 +171,7 @@ If you do not make a selection during the election period (August 18, 2025 - Sep

-We’ll notify you directly in the app and by email before the September 17, 2025 migration, so you’ll have a chance to review or adjust your plan if needed. If you’re unsure, contact us and we’ll help you confirm your new plan +We'll notify you directly in the app and by email before the September 18, 2025 migration, so you'll have a chance to review or adjust your plan if needed. If you're unsure, contact us and we'll help you confirm your new plan

@@ -157,7 +180,7 @@ We’ll notify you directly in the app and by email before the September 17, 202 Are there any benefits to electing into a new plan vs. being auto-migrated?

-Yes! By proactively choosing to move to any of the new plans with annual billing during the election period (before September 17, 2025), you will receive **20% off your first year**. +Yes! By proactively choosing to move to any of the new plans with annual billing during the election period (before September 18, 2025), you will receive **20% off your first year**.

@@ -166,14 +189,14 @@ Yes! By proactively choosing to move to any of the new plans with annual billing Can I stay on my old plan?

-No. All existing plans will be retired on September 17, 2025, and users will be automatically transitioned to the new plans based on their current team size. This helps us simplify billing, improve feature alignment, and deliver a more consistent experience across all teams. +No. All existing plans will be retired on September 18, 2025, and users will be automatically transitioned to the new plans based on their current team size. This helps us simplify billing, improve feature alignment, and deliver a more consistent experience across all teams.

If you’re currently a paying user and would prefer not to be part of the migration to one of the new paid plans, you have two paths:

If you’d like to review your options or adjust your usage ahead of time, our support team is here to help. You will receive an email confirming the plan your account will move to, but can also confirm by logging into your account after August 18, 2025 to see how your team maps to the new tiers. @@ -189,7 +212,7 @@ The Enterprise plan is built for organizations that need advanced security, scal