@@ -3,19 +3,19 @@ const ServiceLevelAgreement = props => (
33 < div className = "container" >
44 < h2 > Service Level Agreement</ h2 >
55 < p >
6- This Bullet Train Service Level Agreement (
6+ This Flagsmith Service Level Agreement (
77 < b > “SLA”</ b >
8- ) between Solid State Group Ltd (
9- < b > "Solid State Group "</ b >
8+ ) between Flagsmith Ltd (
9+ < b > "Flagsmith "</ b >
1010 ,
1111 < b > “us”</ b >
1212 { ' ' }
1313 or
1414 < b > “we”</ b >
15- ) and users of the Bullet Train Services (
15+ ) and users of the Flagsmith Services (
1616 < b > “you”</ b >
17- ) governs the use of Bullet Train Services under the provisions of the
18- < Link to = "/legal/tos" > Bullet Train Terms of Service</ Link >
17+ ) governs the use of Flagsmith Services under the provisions of the
18+ < Link to = "/legal/tos" > Flagsmith Terms of Service</ Link >
1919 { ' ' }
2020 (the
2121 < b > “Terms”</ b >
@@ -25,9 +25,9 @@ const ServiceLevelAgreement = props => (
2525
2626 < ol className = "sla-list" >
2727 < li >
28- < h5 > Bullet Train Service Commitment: 99.95% Uptime</ h5 >
28+ < h5 > Flagsmith Service Commitment: 99.95% Uptime</ h5 >
2929 < p >
30- Bullet Train will use commercially reasonable efforts to ensure your Bullet Train Services are
30+ Flagsmith will use commercially reasonable efforts to ensure your Flagsmith Services are
3131 running in Dedicated Environments available with a Monthly Uptime Percentage of at least 99.95%
3232 during any monthly billing cycle (the
3333 < b > “Service Commitment”</ b >
@@ -44,14 +44,14 @@ A Monthly Uptime Percentage of 99.95% means that we guarantee you will experienc
4444 < p >
4545 < b > “Maintenance”</ b >
4646 { ' ' }
47- means scheduled Unavailability of Bullet Train Services, as announced by us prior to Bullet
47+ means scheduled Unavailability of Flagsmith Services, as announced by us prior to Bullet
4848 Train Services becoming Unavailable.
4949 </ p >
5050 < p >
5151 < b > “Monthly Uptime Percentage”</ b >
5252 { ' ' }
5353 is calculated by subtracting from 100% the percentage of minutes during the month in which
54- Bullet Train Services were Unavailable. Monthly Uptime Percentage measurements exclude downtime
54+ Flagsmith Services were Unavailable. Monthly Uptime Percentage measurements exclude downtime
5555 resulting directly or indirectly from any SLA Exclusion.
5656 </ p >
5757 < p >
@@ -68,14 +68,14 @@ A Monthly Uptime Percentage of 99.95% means that we guarantee you will experienc
6868 < b > “Unavailability”</ b >
6969 { ' ' }
7070 mean, for app services and databases, when your service or database is not running or not
71- reachable due to Solid State Group 's fault. This excludes reasons where the fault lies with
71+ reachable due to Flagsmith 's fault. This excludes reasons where the fault lies with
7272 Amazon Web Services.
7373 </ p >
7474 </ li >
7575 < li >
7676 < h5 > Service Commitments and Service Credits</ h5 >
7777 < p >
78- Service Credits are calculated as a percentage of the total charges due on your Bullet Train
78+ Service Credits are calculated as a percentage of the total charges due on your Flagsmith
7979 invoice for the monthly billing cycle in which the Unavailability occurred, applied
8080 proportionally to the Services that were Unavailable, in accordance with the schedule below:
8181 </ p >
@@ -98,7 +98,7 @@ For example, if you have an app container that is Unavailable for 25 minutes, yo
9898We will apply any Service Credits only against future payments for the Services otherwise due
9999 from you. At our discretion, we may issue the Service Credit to the credit card you used to pay
100100 for the billing cycle in which the Unavailability occurred. Service Credits will not entitle you
101- to any refund or other payment from Solid State Group Ltd. A Service Credit will be applicable
101+ to any refund or other payment from Bullet Train Ltd. A Service Credit will be applicable
102102 and issued only if the credit amount for the applicable monthly billing cycle is greater than
103103 one dollar ($1 USD). Service Credits may not be transferred or applied to any other account.
104104 </ p >
@@ -119,7 +119,7 @@ To receive a Service Credit, you must submit a claim by emailing support@solidst
119119 after which the incident occurred and must include:
120120 </ p >
121121 < ul >
122- < li > the words “Bullet Train SLA Credit Request” in the subject line;</ li >
122+ < li > the words “Flagsmith SLA Credit Request” in the subject line;</ li >
123123 < li > the dates and times of each Unavailability incident that you are claiming;</ li >
124124 < li > the account handle(s); and</ li >
125125 < li >
@@ -141,7 +141,7 @@ If the Monthly Uptime Percentage of such request is confirmed by us and is less
141141 < li > That results from a suspension or Remedial Action, as described in the Terms;</ li >
142142 < li >
143143Caused by factors outside of our reasonable control, including any force majeure event,
144- Internet access, or problems beyond the demarcation point of the Bullet Train network;
144+ Internet access, or problems beyond the demarcation point of the Flagsmith network;
145145 </ li >
146146 < li > That results from any actions or inactions of you or any third party;</ li >
147147 < li >
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