Coupon can't be redeemed

[peperuda-dev]

Impacted plugin

Jetpack

Quick summary

Hello!

It is expected to see this view:

after redirection to the page ../wp-admin/admin.php?page=jetpack&showCouponRedemption=1#/dashboard.

But it is not shown.
So the partner coupon can't be redeemed.

Maybe this view was changed to an other page.

Steps to reproduce

1. Go to page ../wp-admin/admin.php?page=jetpack&showCouponRedemption=1#/dashboard
2. Coupon can't be redeemed.

Site owner impact

Fewer than 20% of the total website/platform users

Severity

Moderate

What other impact(s) does this issue have?

No response

If a workaround is available, please outline it here.

No response

Platform (Simple and/or Atomic)

No response

[jeherve]

Could you confirm that you start with this screen?

If not, that would mean you do not currently have any coupon to redeem, or you've already redeemed it.

If you're not sure whether you're eligible for a coupon, or if you've already redeemed the coupon, could you contact us via this contact form and give us more details about your site so we can take a closer look?
https://jetpack.com/contact-support/?rel=support&hpi=1

Thank you!

[peperuda-dev]

Hello!

I saw that the Dashboard is not in the Jetpack-menu anymore. So it is not possible to get to the page ../wp-admin/admin.php?page=jetpack#/dashboard with a link, only by knowing the link.

Out of curiosity:
Maybe the redemption of the coupon is not possible anymore, due to some redirects from ../wp-admin/admin.php?page=jetpack#/dashboard to ../wp-admin/admin.php?page=my-jetpack#/overview ?

Are there any redirects that redirect from
../wp-admin/admin.php?page=jetpack&showCouponRedemption=1
to
../wp-admin/admin.php?page=jetpack&showCouponRedemption=1#/dashboard ?

Redirects could cause issues with redeeming on my side.

Will try to fix the "Redeeming the Partner Coupon" on my side. Thank you for your response(s)!

[jeherve]

I saw that the Dashboard is not in the Jetpack-menu anymore. So it is not possible to get to the page ../wp-admin/admin.php?page=jetpack#/dashboard with a link

Ah, okay, I understand the problem better now. The problem is then more related to the removal of the main dashboard link.

cc'ing @manzoorwanijk who worked on #44565 / MYJP-235